Where are you located / where do you ship from?
We are located in Los Angeles, California and ship from Frederick, Maryland.
Do you ship internationally?
Yes! We ship almost everywhere.
My address is wrong! Can you fix it?
We can adjust your shipping address as long as your package has not been shipped yet. If you would like to adjust your shipping address please contact us with your full name, order number, and the correct shipping address. If your order is shipped domestically and you have entered your shipping address incorrectly you can contact us via email or support client to have us request an address change via UPS. If your package is returned back to us your order will be refunded and not shipped back out.
How long will it take for my order to ship?
Shipping timelines can vary for a number of reasons and estimates will be given at the beginning of each drop. If you are placing an order on a major holiday orders may take longer due to high volume around these dates.
My tracking number says "pre-shipment". What does this mean?
This means we are still busy packing your order! Once your order is dropped off with USPS your tracking number will begin to update within 24-48 hours.Typically we ship things out in batches which can result in a tracking number saying "Pre-shipment" for several days.
Can I cancel my order?
All unshipped orders may be canceled. If your order has already been shipped, we would then need to start the return process.
My order said 1-3 day shipping, where is it?
The shipping times given when checking out are given in reference to after the item has been dropped off and processed by UPS/USPS. We cannot guarantee your items will arrive in that time as it is a suggested time frame from the postal service and out of our possession.
Why has my international order been stuck in one place for a long time?
Do you accept exchanges or returns?
Domestically shipped orders can be returned however due to quantity it is unlikely your order will be able to be exchanged. For international orders all sales are final.
I received a damaged item! What do I do?
If you have received a damaged item please contact us with your order number and photos and we will send out a replacement as soon as possible.
If I'm outside of the USA will I have to pay a customs charge?
It depends on where you are located. By law we are required to value our items correctly and you are responsible to pay any duties collected by your local government.
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